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FAQs

  • Q: Is there a color difference between the printing effect and the design draft?
    A: 
    1.Provide Pantone color card matching service (with comparison pictures)   2.Explain the accuracy difference between spot color printing and four-color printing   3.Promise the "3-time free adjustment of proofing" policy
  • Q: Can expedited orders be shipped in advance?
    A: 
    1.Clearly define the "15% expedited fee, 72-hour shipment" rule   2.Display the production progress dashboard (updated in real time)   3.Provide a logistics insurance policy number query portal
  • Q: How to verify the biodegradable certification?
    A: 
    1.Send SGS test report PDF (including test number)   2.Demonstrate the operation of the official website electronic query system (with screenshots)   3.Promise the "10 times compensation for fakes" environmental protection guarantee
  • Q: How to deal with transportation damage?
    A: 
    1.Damage before signing: 24-hour feedback, no reissue (with guide for taking photos of damage)   2.Damage after signing: provide unpacking video to negotiate reissue   3.Show logistics insurance cooperation agreement (claim scope)
  • Q: How much is the charge for small batch customization?
    A: 
    1.Minimum order of 1 piece for standard products (price increase of 30%)   2.Minimum order of 500 pieces for customized products (group order service is provided)   3.Comparison of cost structure of bulk production and samples (transparent quotation)